Refunds & Returns

Faulty, damaged, or not-as-described items

If an item arrives faulty, damaged, or not as described, you are entitled to a full refund or replacement. Please contact us within a reasonable time of receiving your order with a description of the issue and, where possible, a photograph, and we will arrange a return at no cost to you.

Change-of-mind returns

• Change-of-mind returns are accepted within 14 days of delivery.
• Items must be unworn, in their original condition, with all tags and packaging intact.
• Return postage for change-of-mind returns is paid by the customer.

Refunds

• Approved refunds are processed to your original payment method within 5 business days of us receiving the returned item.
• Shipping charges are non-refundable for change-of-mind returns except where required by the Australian Consumer Law.

How to start a return

Email care@alnoor.com.au with your order number and the reason for the return. We'll reply with return instructions and the address to send your item to.